نوآوری‌های صنعتی

نوآوری‌های صنعتی

تاثیر بکارگیری فناوری اطلاعات و ارتباطات بر بهره‌وری نیروی انسانی در شرکت ملی مناطق نفت‌خیز جنوب

نوع مقاله : مقاله پژوهشی

نویسندگان
گروه مهندسی صنایع، دانشکده فنی و مهندسی، دانشگاه صنعتی قم، قم، ایران.
چکیده
امروزه فناوری اطلاعات و ارتباطات (ICT) نقش کلیدی در افزایش بهره‌وری نیروی انسانی ایفا می‌کند. این پژوهش با هدف بررسی تأثیر ICT بر بهره‌وری کارکنان شرکت ملی مناطق نفت‌خیز جنوب انجام شد. روش تحقیق از نوع توصیفی-پیمایشی بوده و داده‌ها از طریق پرسشنامه جمع‌آوری و با استفاده از نرم‌افزار SPSS تحلیل شدند. حجم نمونه شامل 72 نفر از کارکنان ستادی این شرکت بود که به صورت تصادفی انتخاب شدند. نتایج نشان داد که بکارگیری ICT به‌طور معناداری بر افزایش کارایی و اثربخشی نیروی انسانی تأثیرگذار است. همچنین، متغیرهای مداخله‌گر مانند سن، سابقه خدمت، تحصیلات و آموزش کارکنان نیز در این رابطه نقش بسزایی داشتند. یافته‌ها حاکی از آن است که کارکنان با سابقه خدمت بالاتر و تحصیلات تکمیلی، بهره‌وری بیشتری در استفاده از ICT داشتند. از سوی دیگر، آموزش کارکنان به‌عنوان عاملی کلیدی در بهبود بهره‌وری شناسایی شد. این پژوهش پیشنهاد می‌کند که سازمان‌ها با تقویت زیرساخت‌های فناوری اطلاعات، آموزش مستمر کارکنان و توجه به عوامل انگیزشی، گام‌های مؤثری در جهت افزایش بهره‌وری بردارند.
کلیدواژه‌ها

عنوان مقاله English

The Effect of Using Information and Communication Technology (ICT) on the Productivity of Human Resources in the National Iranian South Oilfields Company

نویسندگان English

Fazel Hajizadeh Ebrahimi
Hamid Moakedi
Department of Industrial Engineering, Qom University of Technology, Qom, Iran.
چکیده English

This study investigates how Information and Communication Technology (ICT) enhances human resource productivity in the National Iranian South Oilfields Company. Using a descriptive-survey methodology, data were collected from 72 headquarters employees via structured questionnaires and analyzed with SPSS. Results showed significant improvements in efficiency (30% faster administrative processing, improved data accuracy) and effectiveness (better coordination, higher employee satisfaction). Key mediating factors included work experience (5.6% higher gains for employees with 15+ years), education (3.5% advantage for postgraduates), and training (7.2% productivity increase from targeted programs).
The study contributes a validated 30-indicator framework for ICT evaluation, extends technology acceptance models to state-owned enterprises, and demonstrates adaptive survey methods for digital transformation research. Limitations include its headquarters-only focus, cross-sectional design, and small sample size restricting subgroup analysis.
Practical recommendations include phased ICT integration, tailored ERP systems, and digital literacy certifications. Policymakers should establish industry benchmarks for ICT ROI and workforce readiness. Future research should explore longitudinal effects, cross-sector comparisons, and cost-benefit analyses. The findings underscore that strategic ICT adoption, combined with human capital development, drives operational excellence in resource-intensive industries.

کلیدواژه‌ها English

Information &‌‌ Communication Technology (ICT)
Human Resource Productivity
Oil Industry
Organizational Efficiency
Human Resource Effectiveness
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  • تاریخ دریافت 29 اردیبهشت 1404
  • تاریخ بازنگری 19 مرداد 1404
  • تاریخ پذیرش 25 مرداد 1404